Return and Refund Policy

At Mariaida Home , we want to ensure your satisfaction with our products. If you need to return or exchange an item, please read our policy carefully to learn about the steps and conditions that apply.

Return Conditions

  1. Return Deadline :
    • We accept returns within 14 days of receiving your order.
  2. Condition of Products :
    • Items must be in original condition , with no signs of use, washing or damage.
    • They must be returned in the original packaging, with all tags and accessories included.
  3. Exceptions :
    • Personalized Items : We only accept returns or exchanges of personalized items if they are defective, damaged, incomplete or incorrect.
    • Offers : If the product was offered as a gift, we only accept exchanges upon presentation of the gift receipt or invoice/confirmation email from the person who offered the product.

Return Process

  1. Start Return Request :
    • Access your customer area through this link: Customer Area .
    • Select the corresponding order and click "Request Return" .
    • After approval, we will send a return label to the email registered on the account.
  2. Response Deadline :
    • All return requests will be reviewed and responded to within 3 business days .
  3. Return Cost :
    • The cost of return shipping is the customer's responsibility.
    • We will send you the return label, and the cost of this will be deducted from the amount to be refunded (the cost varies depending on the country and the size of the box used for the return, not allowing us to immediately define a fixed cost for all returns).
  4. Product Shipping :
    • After receiving the label, the customer must send the product back within 5 business days .
    • If you prefer to send the return without using the label provided, please use the following address: Mariaida Home

Refunds

  • Timeframe : Refunds will be processed within 14 days of inspection of the returned product and notification of resolution.
  • Refunded Amount :
    • Only includes the value of returned products.
    • The shipping cost will only be refunded if the reason for the return is the responsibility of Mariaida Home (e.g. incorrect or damaged product).
  • Payment Method :
    • The refund will be made using the same payment method used for the purchase.
    • If you prefer another method, please contact us before the refund is issued.
  • Refund Delays :
    • If there are delays, we recommend checking with your bank before contacting us on 00351912101315 .

Damaged or Defective Items

If you receive a damaged, defective or incorrect product:

  • Please contact us immediately so we can resolve the issue at no additional cost.

Important Notes

  • We do not apply any restocking fee .
  • We recommend that you keep proof of return shipping for tracking purposes.
  • We are not responsible for returns sent without the label provided by Mariaida Home.

Questions or Support

If you have any questions about returns, exchanges or refunds, please contact us via email geral@theaidahomeliving.com or our support page.