At Mariaida Home, we want to ensure your satisfaction with our products. If you need to return an item, please read our policy carefully to understand the applicable steps and conditions.
Return Conditions
- Return Period: We accept return requests within 14 days after the order receipt date.
- Product Condition: Items must be in their original condition, without signs of use or damage. They can be returned in the original packaging or another suitable packaging for the customer, with all tags and accessories included and the gift offered, if applicable.
- Exceptions:
- Customized Items: Since they are made specifically for you, items from our Customization collection cannot be exchanged. We only accept returns of these items if they have a defect/error.
- Gifts: If the product was given as a gift, we accept exchanges upon presentation of the gift receipt or invoice/email confirmation from the person who gave the product.
Return Process
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Start the Return Request: Access your customer area on our website (click the profile icon in the top right corner). Select the corresponding order, choose the reason, and click "Request Return." After requesting a return, you will receive an email; please print it and include it with the package. Otherwise, the return will not be accepted.
- Option 1: The customer contacts us via email (geral@mariaida-home.com) and we generate a shipping label through our carrier. The cost is usually equal to the shipping fee paid by the customer.
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Option 2: The customer sends the order through the carrier of their choice to the following address:
Mariaida Home
Rua Comandante José Luís de Pina, 141, 4810-225, Guimarães
+351 253 083 516
- Return Cost and Shipping: The cost of return shipping is the full responsibility of the customer.
- Product Exchanges: Our current system automatically processes only returns with refunds. If you want a different item, you must contact us via email (geral@mariaida-home.com) so we can proceed with the collection and shipment of the new products you wish to exchange.
Refunds
- Timeframe: Refunds will be processed within 14 days after receiving and verifying the returned product at our warehouse.
- Refunded Amount: Includes the value of the returned products. The shipping cost of the initial delivery will only be refunded if the reason for the return is entirely the responsibility of Mariaida Home (e.g., incorrect or damaged product).
- Payment Method: If the payment was made by credit/debit card or Apple Pay, the refund will be processed through the same method. If the payment was made by MB WAY, Multibanco Reference, Klarna, or Sequra, we will contact you to request your IBAN or phone number to process the refund.
Questions or Support
If you have any questions about returns, exchanges, or refunds, please contact us via email geral@mariaida-home.com or from our support page.