Dear customer,
In case of dispute, any consumer residing in Portugal or in the European Union can exercise their right to complain to an official, third-party, and impartial entity to the process. Mariaida provides all the necessary information to be able to exercise this right.
If, for any reason, you were dissatisfied with your purchase in our online store, you can resort to an Alternative Dispute Resolution Entity (ADR), according to the list below:
- Lisbon Consumer Conflict Arbitration Center
- CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
- CNIACC – National Center for Consumer Conflict Information and Arbitration
- European Commission
Additionally, you can formalize your complaints and claims related to purchases made in our online store using the following contact methods:
- Email: geral@mariaida-home.com
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Support Line: +351 912 101 315 (National mobile network call)
- Hours: 10:00 to 18:00, on business days.
For more information about these processes, we recommend consulting the website of the Directorate-General for the Consumer: www.consumidor.pt.
What is alternative consumer dispute resolution?
It is a mechanism that allows any consumer to resort to official entities to resolve conflicts with merchants, without the need to initiate a judicial process. This method is:
- Faster: Solutions are reached in less time than in courts.
- Less formal: Simplified procedures.
- More economical: Reduced costs for both parties.
What is the role of these entities in conflict resolution?
These entities act as intermediaries between the consumer and the merchant targeted by the complaint, being able to:
- Impose a solution: Determine a binding result for both parties.
- Facilitate an agreement: Promote an amicable understanding between the parties.
This method ensures that consumers' rights are protected fairly, swiftly, and accessibly.