Dear customer,
In case of dispute, any consumer residing in Portugal or in the European Union may exercise their right to complain to an official, third-party, and impartial entity. Mariaida provides all the necessary information to be able to exercise this right.
If, for any reason, you were dissatisfied with your purchase in our online store, you may turn to an Alternative Dispute Resolution Entity (ADR), as listed below:
- Lisbon Consumer Conflict Arbitration Centre
- CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
- CNIACC – National Centre for Consumer Conflict Information and Arbitration
- European Commission
Additionally, you may formalize your complaints and claims related to purchases made in our online store using the following contact methods:
- Email: geral@mariaida-home.com
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Support Line: +351 912 101 315 (Call from national mobile network)
- Hours: 10:00 to 18:00, on working days.
For more information about these processes, we recommend consulting the website of the Directorate-General for the Consumer: www.consumidor.pt.
What is alternative consumer dispute resolution?
It is a mechanism that allows any consumer to turn to official entities to resolve conflicts with traders, without the need to start a court process. This method is:
- Faster: Solutions are reached in less time than in courts.
- Less formal: Simplified procedures.
- More economical: Reduced costs for both parties.
What is the role of these entities in resolving the conflict?
These entities act as intermediaries between the consumer and the trader targeted by the complaint, and may:
- Impose a solution: Determine a binding outcome for both parties.
- Facilitate an agreement: Promote an amicable understanding between the parties.
This method ensures that consumers’ rights are protected fairly, swiftly, and accessibly.